Optimizing Your Operations to Maximize Results
Echelon Luxury & Lifestyle's specialized operations teams are driven by their passion for exceptional guest service. We implement a strategic, solution-based approach designed to enhance the experience for owners, guests, and associates, resulting in meaningful experiences and measurable outcomes.
Operational Excellence
Manage the day-to-day operations of every aspect of hotel management, including technical services, finance, and facility support, utilizing proprietary data and processes, plus a relentless focus on driving results, to maintain our advantage and position in the marketplace.
Finance & Accounting
Our proprietary technology minimizes property costs, allowing operators to focus on revenue generation and superior guest experiences. We utilize advanced forecasting tools to make real-time adjustments to cost models, making us a preferred provider of accounting services.
"Echelon is the go-to provider for luxury and lifestyle hotels. We translate our specialized teams and proprietary processes into operational excellence and unwavering results for owners and developers"
- Dani Elhachem, Managing Partner & COO, HHM Hotels
People Support
Our dedicated team handles recruitment, training, leadership development, along with defining incentive and benefit plans designed to attract and retain top talent while ensuring full regulatory compliance.
Engineering, Capex & Development
Our leadership team ensures our partners' properties are maintained, enhanced, and developed to all compliance standards and aligned goals of the asset and guest expectations.
Purchasing & Procurement
Our team ensures seamless ordering and procurement processes and proprietary pricing to maintain budgets and bottom-line results.
Guest Experience
Driving service levels is our priority. Whether a Forbes Five-Star property or a lifestyle brand with a variety of amenities, our team is dedicated to continuously enhancing guest satisfaction levels that align with the goals of the asset.
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Award-Winning Hotels
Michelin Keys
2025
Recognized for their exceptional design, service, and personality, The Fifth Avenue Hotel and The Whitney Hotel earned Two MICHELIN Keys, while The Plaza Hotel Pioneer Park, The Rittenhouse Hotel, and Whiteface Lodge each received One Key, showcasing Echelon Luxury & Lifestyle’s commitment to outstanding guest experiences.
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Award-Winning Hotels
Forbes Travel Guide
2025
The Rittenhouse Hotel and its aclaimed restaurant Lacroix have earned a Forbes Four-Star rating, recognizing the property’s exceptional accommodations, service, and amenities. Together, these distinctions highlight the hotel’s dedication to providing a refined, immersive experience for guests and position The Rittenhouse among Philadelphia’s premier destinations for luxury hospitality.
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Award-Winning Hotels
AAA Diamond Status
2025
AAA Diamond designations recognize properties that deliver exceptional experiences, reflecting the quality of accommodations, service, and amenities. The Rittenhouse Hotel, Cadillac Hotel & Beach Club, Humaniti Autograph Collection, The Whitney Hotel, and Whiteface Lodge have all earned this distinction, signaling to guests the level of care and attention they can expect during their stay.
